Excelsior Pass: Frequently Asked Questions
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About Excelsior Pass

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What is Excelsior Pass?

Excelsior Pass provides secure, digital proof of COVID-19 vaccination or negative test results. There are currently three types of Passes:

  • COVID-19 Vaccination Pass (available 15 days after the final dose of the vaccine was administered; valid for 365 days)
  • COVID-19 PCR Test Pass (valid until midnight on the third day after a test)
  • COVID-19 Antigen Test Pass (valid for 6 hours from the time of a test)

Similar to a mobile airline boarding pass, New Yorkers can store Passes digitally on their smartphones or print them out to present at participating businesses and venues.

Businesses and venues can use Excelsior Pass to aid their compliance with State reopening guidelines.

At this time, Passes may only be retrieved for COVID-19 vaccinations or negative test results received in the State of New York.

How do I use Excelsior Pass?

Participation in Excelsior Pass is voluntary. If you choose to participate, you can download the Excelsior Pass Wallet app from the Apple App Store or Google Play Store and follow the instructions to retrieve your Pass after you have been fully vaccinated or tested negative for COVID-19 in the State of New York.

Alternatively, you may retrieve your Pass from the Excelsior Pass website at https://epass.ny.gov. From the website, you can print a paper Pass, take a screenshot of your Pass, save it to the Excelsior Pass Wallet mobile app, or add it to your smartphone's native wallet. More details about retrieving a Pass are available in the "Retrieving a Pass" section of the FAQs.

Participating businesses and venues will use the Excelsior Pass Scanner app to prove that your Pass is valid. They will also ask you to present a photo ID that contains your name and your birth date to ensure that you are using a Pass that belongs to you.

Adults can hold Passes for accompanying minors.

Why do I need Excelsior Pass?

Excelsior Pass is part of New York's effort to support the safe reopening of businesses and return to public places.

Excelsior Pass is a free, fast and secure way to show proof of COVID-19 vaccination or negative test results and is one of many tools that are helping to ensure the safe and responsible reopening of New York's economy. 

How is a Pass generated?

Your Pass serves as digital proof of your COVID-19 vaccination or negative test results and is generated based on data provided by your provider or testing laboratory to the secure New York State and New York City immunization and COVID-19 testing databases.

Some entities that are not under the regulatory authority of the State of New York (e.g., federal entities, first nations and jurisdictions outside of New York State) may not report into these systems, which may make a Pass unavailable at this time.

Am I required to use Excelsior Pass?

No. Participation in Excelsior Pass is voluntary. However, Excelsior Pass is a free, fast and secure way to present proof of your COVID-19 vaccination or negative test results to businesses that may require it as part of State reopening guidelines or for other purposes.

How much does it cost to use Excelsior Pass?

Excelsior Pass is free.

Using Excelsior Pass

How can New Yorkers without a smartphone or internet access provide proof of vaccination or negative test results?

Participation in Excelsior Pass is voluntary and designed to be inclusive of all New Yorkers, regardless of access to a smartphone. You can easily print a paper Pass via the Excelsior Pass website at https://epass.ny.gov.

New Yorkers can also show alternate proof of COVID-19 vaccination or negative test results, like another mobile application or paper form, directly at a business or venue.

What can I expect when using Excelsior Pass at a participating business?

When you visit a business or venue that accepts Excelsior Pass, the QR Code on your Pass will be scanned using the Excelsior Pass Scanner app to ensure that your Pass is valid. For adults aged 18+, a matching photo ID with name and birth date is required to be presented alongside each unique Pass. Adults can hold Passes for accompanying minors.

Once you and your party enter an establishment, please remember to follow any health guidelines that may be in place.

How do I present my Pass?

You can present your Pass on your smartphone via a screenshot, or the Excelsior Pass Wallet app. You can print a paper Pass from the Excelsior Pass website and present the printed version.

Can I use one Pass in multiple places?

Yes. Your Pass can be used for as long as it remains active, at as many places as you would like. Once a Pass expires, however, it will no longer be accepted at participating businesses or venues.

After a Pass expires, you will need to follow the requirements for retrieving a new Pass, which may include additional testing.

Why would I use a Pass in the Excelsior Pass Wallet app instead of a paper Pass?

Adding a Pass to your Excelsior Pass Wallet app allows you to quickly and easily retrieve it on your smartphone at the time of entering a business or venue. However, you can also screenshot your Pass, add your Pass to your smartphone's native wallet, or print it from the Excelsior Pass website and show that physical copy at the business or venue.

Can I show Passes for more than one individual on the same device?

Yes, multiple Passes for adults and accompanying minors can be stored on the same device. For adults aged 18+, a matching photo ID with name and birth date is required to be presented alongside each unique Pass. Adults can hold Passes for accompanying minors.

Can I show more than one type of Pass on the same device?

Yes. You may store or show any of the following Pass types on the same device:

  • COVID-19 Vaccination Pass
  • COVID-19 PCR Test Pass
  • COVID-19 Antigen Test Pass

How long will I have to use my Pass? Will it expire?

There are three types of Passes that have varying lengths of validity.

The COVID-19 Vaccination Pass is currently valid for 365 days after the final dose of the vaccine was administered. 

The COVID-19 PCR Test Pass is valid until midnight on the third day after your test. After your COVID-19 PCR Test Pass expires, a new test is required to retrieve a new Pass.

The COVID-19 Antigen Test Pass is valid for 6 hours after your test. After your COVID-19 Antigen Test Pass expires, a new test is required to retrieve a new Pass.

My Pass expired. Can I get another one?

COVID-19 is a highly infectious disease. Given the ongoing presence of COVID-19 transmission in New York, Passes are only temporarily valid to protect everyone’s health. After a Pass expires, you will need to follow the requirements for retrieving a new Pass.

The COVID-19 Vaccination Pass is currently valid for 365 days after the final dose of the vaccine was administered. 

The COVID-19 PCR Test Pass is valid until midnight on the third day after your test. After your COVID-19 PCR Test Pass expires, a new test is required to retrieve a new Pass.

The COVID-19 Antigen Test Pass is valid for 6 hours after your test. After your COVID-19 Antigen Test Pass expires, a new test is required to retrieve a new Pass.

Do I need to have a smartphone to display my Pass?

No. You can print a paper Pass from the Excelsior Pass website at https://epass.ny.gov.

Can I use Excelsior Pass in states other than New York?

At present, Excelsior Pass is only accepted in New York.

Retrieving a Pass

What information do I need to provide to retrieve my Pass?

To retrieve your Pass, you will need to provide basic personal information, including your first and last name, date of birth, ZIP code, and phone number. You will also need to verify your identity with three "challenge questions" whose answers are unique to you. You'll need to enter this information every time you retrieve a Pass.

I have minor children. Do they need a Pass? How can they get a Pass?

Anyone who has received a COVID-19 vaccine or negative test result in the State of New York is eligible for a Pass, including children. Parents may retrieve and store Passes on behalf of their children if desired.

Do I need to install a smartphone app to get a Pass?

Participation in Excelsior Pass is voluntary. While a smartphone app is available, it is not required to retrieve and use your Pass.

If you choose to participate, you may retrieve your Pass from the Excelsior Pass website at https://epass.ny.gov. From the website, you can print a paper Pass, take a screenshot of your Pass, save your Pass to the Excelsior Pass Wallet app or save your Pass to your smartphone's native wallet.

Can I access and retrieve a Pass if I am not a New York resident?

You do not have to be a New York resident to retrieve a Pass, however, you must have received a COVID-19 vaccine or negative test result in the State of New York.

Can I retrieve a Pass if I am tested or fully vaccinated somewhere in a state, territory, country or federal jurisdiction outside of New York?

At present, you must have received a COVID-19 vaccine or negative test result in the State of New York to retrieve a Pass.

Your Pass is generated based on data available in State immunization and COVID-19 testing databases. Some entities that are not under the regulatory authority of the State of New York (e.g., federal entities, first nations and jurisdictions outside of New York State) may not report into these systems, which may make a Pass unavailable at this time.

If you were tested or fully vaccinated outside of the State of New York, you can always show alternate proof of COVID-19 vaccination or negative test results, like another mobile application or paper form, directly at a business or venue

What are the testing and/or vaccination requirements for retrieving a Pass?

You may retrieve a Pass if you have not tested positive for COVID-19 in the last 10 days and,

  • You have been fully vaccinated in the State of New York and it has been 15 days or longer since your final shot, OR
  • You had a PCR test administered in the State of New York in the last 3 days and the result was negative, OR
  • You had an antigen test administered in the State of New York in the last 6 hours and the result was negative.

To retrieve a COVID-19 Vaccination Pass, the vaccine you received must be authorized by the FDA, which include those from Pfizer-BioNTech, Moderna, and Johnson & Johnson/Janssen. COVID-19 Vaccination Passes may be retrieved 15 days after the final dose of the vaccine was administered. Two doses 3-4 weeks apart are necessary for the Pfizer-BioNTech and Moderna vaccines, and one dose is required for the Johnson & Johnson/Janssen vaccine. If you are not able to retrieve your COVID-19 Vaccination Pass 15 days after your final vaccine dose, please ensure that the information you are entering matches your name and data on your vaccine documentation and try again later. 

COVID-19 PCR Test Passes and COVID-19 Antigen Test Passes are typically available within a few hours of receiving your negative test results from your provider or lab. If you are not able to retrieve your COVID-19 PCR Test Pass or your COVID-19 Antigen Test Pass after receiving your test results, please ensure that the information you are entering matches your name and data on your results documentation and try again later. 

Can I retrieve a Pass if I have taken a PCR test?

Yes, if your PCR test was conducted in New York, administered within 3 days of attempting to retrieve your Pass and your results came back negative.

Passes are typically available within a few hours of receiving your negative test results from your provider or lab. If you are not able to retrieve your COVID-19 PCR Test Pass immediately after receiving your test results, please ensure that the information you are entering matches your name and data on your results documentation and try again later. 

Can I retrieve a Pass if I have taken an antigen test?

Yes, if your antigen test was conducted in New York, administered within 6 hours of attempting to retrieve your Pass and your results came back negative.

Passes are typically available within a few hours of receiving your negative test results from your provider or lab. If you are not able to retrieve your COVID-19 Antigen Test Pass after receiving your test results, please ensure that the information you are entering matches your name and data on your results documentation and try again later. 

Can I retrieve a Pass if I have received a COVID-19 vaccine?

Yes, if you have received all required doses of the COVID-19 vaccine and your vaccination is completed in the State of New York.

Your COVID-19 Vaccination Pass will be available to you 15 days after your final dose and is valid for 365 days after the final dose of the vaccine was administered. 

If you are not able to retrieve your COVID-19 Vaccination Pass 15 days after your final vaccine dose, please ensure that the information you are entering matches your name and data on your vaccine documentation and try again later. 

If I am a New York State resident, but received my COVID-19 vaccine in another State, can I get my Vaccination Pass?

If you are a New York State resident who received a US FDA-authorized COVID-19 vaccine outside of NYS, you can contact your NYS healthcare provider directly to input your vaccine information into the secure New York State and New York City immunization databases – so long as your healthcare provider is administering the COVID-19 vaccine. Once your provider has confirmed that your information has been entered, you should be able to retrieve your Pass. Please note that when you go to retrieve your Pass from the Excelsior Pass Portal, you will need to enter the county where your provider who entered the information is located, not the county where you received your COVID-19 vaccine, to successfully retrieve your Pass.

If I tested positive for COVID-19 antibodies, can I retrieve an Excelsior Pass?

At this time, Excelsior Passes are only available for proof of COVID-19 vaccination (COVID-19 Vaccination Pass) or negative COVID-19 diagnostic test results (COVID-19 PCR Test Pass or COVID-19 Antigen Test Pass) in accordance with NYS DOH guidance.

How do I get the new 365-day Vaccination Pass?

To update your COVID-19 Vaccination Excelsior Pass to be valid for 365 days from the date you received your final dose of COVID-19 vaccine, start by visiting https://www.epass.ny.gov/home or downloading the NYS Excelsior Pass Wallet App, and follow the step-by-step instructions there.

If you already have the Excelsior Pass Wallet App (iOS or Android), you may need to update your app in order to retrieve a new Vaccination Pass. The best way to ensure that your app is always up to date is to enable "automatic updates" in your device’s settings.

If you choose not to enable automatic updates, you can update the app version manually in your device settings. If you can’t find the update button, you can also update the app by downloading and re-installing.

At this time, New Yorkers should know that the 365 days relates only to the length of time the Pass is valid. The duration of validity of Excelsior Vaccination Passes may continue to be updated to reflect the latest understanding from federal and state health experts as additional scientific and trial data is released.

Policies

What is the difference between a PCR test and an antigen test?

According to the Food & Drug Administration (FDA), PCR tests are molecular tests that detect the virus’s genetic materials, and antigen tests detect specific proteins from the virus. Read more about testing in the FDA’s Coronavirus Disease 2019 Testing Basics.

What kind of test do I need to take?

Passes can be retrieved for both COVID-19 PCR tests and COVID-19 antigen tests; however, vaccination and/or testing requirements may vary based on the business or venue you plan to visit.

It is recommended that you check with the business or venue you plan to visit to understand its specific entry requirements. General, industry-based reopening guidelines are available at https://forward.ny.gov/.

Where can I get tested?

You can find a test site near you by visiting https://coronavirus.health.ny.gov/find-test-site-near-you. If you have questions regarding eligibility or access for testing, you should call the New York State COVID-19 Hotline at 1-888-364-3065 or visit https://covid19screening.health.ny.gov.

Can I transfer my Pass to someone else?

No. Your Pass is specific to your testing or vaccine history and cannot be transferred to someone else. When you use a Pass, you are required to show photo ID that contains your name and birth date to verify that you are the owner of the Pass.

Can I print out the results of my test instead of using the Pass?

Yes. If you prefer, you may use a lab report as a form of proof of negative test results.

Can I get a refund if I bought a ticket to an event, but my Pass is not valid?

Refund policies are unique to the business or venue you are visiting. It is recommended that you consult with the business or venue directly as to their refund policies.

If I am a New York State healthcare provider, can I submit COVID-19 vaccination information for patients who are residents of New York State, but received their vaccine outside of the State?

Providers with patients who were vaccinated outside of New York State who can show proof of vaccination should enter those patients’ immunization records into the secure New York State and New York City immunization databases. You will submit these as historical doses to reflect that you did not administer the dose to the patient. If you are a New York State provider, please visit this link for more information on COVID-19 vaccination data entry.

Security and Privacy

Is my data private and secure?

Your data is private, secure and only used to retrieve your Passes. Your personal data will not be used for sales or marketing purposes or shared with a third party, other than for the sole purpose of validating COVID-19 vaccination or test results.

Excelsior Pass gives you the ability to maintain control of your personal data and share it in a manner that is secure, verifiable and trusted. Your Pass contains cryptographic signatures that ensure that it is genuine and that no data tampering has occurred.

If you choose to use the Excelsior Pass Wallet app, only the Passes you save will be stored on your mobile device. You may delete Passes at any time.

Will my personal health information be stored on my phone or in the Excelsior Pass Wallet app?

If you choose to use the Excelsior Pass Wallet app or your smartphone's native wallet to store your Excelsior Pass, no personal health information is stored on your device. The only personal identification information saved on your Pass is your first name, last name and birth date. You may delete Passes at any time.

Answers to the “challenge questions” used to verify your identity will not be stored, which is why you need to verify your identity every time you retrieve a new Pass.

When your Pass is scanned, the Excelsior Pass Scanner app collects analytics about the type of Pass and the result of the scan. No personal information from Passes is collected or stored.

What health information can Excelsior Pass access?

When you receive a COVID-19 vaccine or test in the State of New York, the Department of Health receives a copy of your records from your vaccine administrator, provider or lab. Using the information you provide, Excelsior Pass searches the Department of Health’s records for your COVID-19 vaccination or negative COVID-19 test results and then provides you a Pass showing your name, date of birth, Pass type and Pass expiration. No other information is accessed or stored

What data does Excelsior Pass collect or store?

If you choose to use the Excelsior Pass Wallet or Apple Wallet apps, only the Passes you save will be stored on your mobile device. Stored Passes contain your name, birth date, Pass type and Pass expiration date. You may delete Passes at any time.

Answers to the "challenge questions” used to verify your identity will not be stored, which is why you need to verify your identity every time you retrieve a new Pass.

When your Pass is scanned, the Excelsior Pass Scanner app collects analytics about the type of Pass and the result of the scan. No personal information from Passes is collected or stored.

Does Excelsior Pass track my location?

No. Excelsior Pass does not track your location.

What personal information can businesses see when they scan my Pass?

The only information the business or venue can see when they scan your Pass is your name, birth date, Pass type and Pass expiration date. Additionally, the Excelsior Pass Scanner app lets a business or venue know if your Pass is valid.

A valid Pass indicates that you have either been fully vaccinated against COVID-19 or that you had a recent negative COVID-19 test. An invalid or expired Pass is not an indication that you have COVID-19.

Will those who scan my pass be able to save or store my personal information?

No. The Excelsior Pass Scanner app does not download or store your information, which is why your Pass must be scanned again if you leave and return to a participating business or venue.

How can I make sure that nobody else uses my Pass?

Your Pass can only be retrieved by knowing your name, date of birth, ZIP code, phone number and accurate answers to your unique “challenge questions.” The business or venue will verify the identity of each Pass holder by matching the name and birth date on the Pass with a photo ID.

Will the State or local businesses be notified if I attempt to retrieve a Pass after a positive test result?

No. Excelsior Pass does not share your data with anyone, and a Pass cannot be retrieved if you receive a positive test result.

Can I use this app to see if someone else has been fully vaccinated or tested negative?

No. Excelsior Pass is intended for personal use only.

Where can I read the Excelsior Pass Privacy Policy?

You can view the Excelsior Pass Privacy Policy at https://epass.ny.gov/privacy.  

Technical Support

What are the basic requirements for using Excelsior Pass applications?

The Excelsior Pass Scanner is compatible with smartphones running iOS 13.0+ or Android 7.0+. Support for tablets will be added in future versions.

If preferred, New Yorkers may also access their Pass via the Excelsior Pass website and print a paper copy.

Is Excelsior Pass available in multiple languages?

The apps are available in English, Spanish, Chinese, Russian, Haitian-Creole, Korean, Bengali, Arabic, Italian, Polish and Yiddish.

Is Excelsior Pass accessible to people who may have hearing or vision impairments?

The application has also gone through thorough accessibility testing to ensure it is easy to use for those who may have hearing or vision impairments.

If you are having trouble, please consult one of our helpful, step-by-step instructional guides:

If you are still unable to solve your problem, you can always use an alternate form of proof of your COVID-19 vaccination or negative test results.

How do I access and download Excelsior Pass?

Passes can be accessed through the Excelsior Pass Wallet app, or through the Excelsior Pass website at https://epass.ny.gov. The Excelsior Pass Wallet app can be downloaded at no cost from the Apple App Store and Google Play Store.

Participating businesses can download the Excelsior Pass Scanner app for free from the Apple App Store or Google Play Store.

I’m not able to retrieve my Excelsior Test Pass. What’s wrong/what do I do?

Passes are only available for those who test negative. Passes are typically available within a few hours of receiving your negative test results from your provider or lab. 

To retrieve a test pass, you must have received either an antigen test within the past 6 hours or a PCR test within the past 3 days and had a negative test result.

Please check that you entered your information exactly as it appears on your test result report. Once a lab or provider has submitted test result information to the State, it cannot be modified.

In the meantime, you can always show alternate proof of COVID-19 vaccination or negative test results, like another mobile application or paper form, directly at a business or venue.

What do I do if the app says my COVID-19 PCR Test Pass or COVID-19 Antigen Test Pass has expired?

You will need to take another test if the Pass for your most recent test has expired. If you completed a PCR test in the last 3 days or an antigen test in the last 6 hours and you are unable to retrieve a Pass after multiple attempts, you may use an alternate form of proof of your negative test, like another mobile application or paper form. Expired Passes will not be accepted at business or venues.

What should I do if my vaccination or test information couldn’t be confirmed?

For a Vaccination Pass: Please check that you entered your information exactly as it appears on your CDC card, as you will need to match that information accurately to retrieve your Pass. This includes:

  • The county where you received your vaccine (for New Yorkers vaccinated outside of New York State, this would be the county in which your healthcare provider who is entering your information is located).
  • The date you received the last dose of your vaccine series (one dose of Johnson & Johnson/Janssen vaccination series or the second of the two dose Pfizer or Moderna series).
  • The type of vaccine you received.

For a Test Pass: Please check that you entered your information exactly as it appears on your test result documentation, as you will need to match that information accurately to retrieve your Pass. This includes: your first name, last name, the provider location where you received your test, the date you were tested, and the type of test you received.

If you still can’t get your Pass, you can:

  • Contact the place where you were vaccinated to confirm your correct information was submitted. All vaccine and testing administrators must have staff dedicated and available to correct these issues. Once a lab or provider has submitted test result information to the State, it cannot be modified.
  • Submit a record review request form. Please note that this form is for vaccination records only, and not test result records.
  • Call the Excelsior Pass Help Desk at (844) 699-7277 for general inquiries/to receive support in submitting a record review request to help resolve the issue.

In the meantime, you can always show alternate proof of COVID-19 vaccination or negative test results, like another mobile application or paper form, directly at a business or venue.

I’m not able to retrieve my Excelsior Pass. What’s wrong?

You can retrieve a COVID-19 Vaccination Pass if:

  • You have not tested positive for COVID-19 in the last 10 days, and
  • You have been fully vaccinated in the State of New York OR you are a New York resident and your NYS healthcare provider has entered your immunization information into the State and City databases, and
  • It has been 15 days or longer since you receive the final dose in your vaccine series (e.g., your one-shot for Johnson & Johnson/Janssen or your second shot for Pfizer and Moderna).

You can retrieve a COVID-19 Test Pass if:

  • You have not tested positive for COVID-19 in the last 10 days, and
  • You had a PCR test administered in the State of New York in the last 3 days and the result was negative, OR
  • You had an antigen test administered in the State of New York in the last 6 hours and the result was negative.

For a Vaccination Pass: Please check that you entered your information exactly as it appears on your CDC card, as you will need to match that information accurately to retrieve your Pass. This include:

  • The county where you received your vaccination (for New Yorkers vaccinated outside of New York State, this would be the county in which your healthcare provider who is entering your information is located).
  • The date you received the last dose of your vaccination series (one dose of Johnson & Johnson/Janssen vaccination series or the second of the two dose Pfizer or Moderna series).
  • The type of vaccine you received.

For a Test Pass: Please check that you entered your information exactly as it appears on your test result documentation, as you will need to match that information accurately to retrieve your Pass. This includes: your first name, last name, the provider location where you received your test, the dat you were tested, and the type of test you received.

If you still can’t get your Pass, you can:

  • Contact the place where you were vaccinated to confirm your correct information was submitted. All vaccine and testing administrators must have staff dedicated and available to correct these issues. Once a lab or provider has submitted test result information to the State, it cannot be modified.
  • Submit a record review request form. Please note that this form is for vaccination records only, and not test result records.
  • Call the Excelsior Pass Help Desk at (844) 699-7277 for general inquiries/to receive support in submitting a record review request to help resolve the issue.

In the meantime, you can always show alternate proof of COVID-19 vaccination or negative test results, like another mobile application or paper form, directly at a business or venue.

What do I do if my Pass has expired?

There are three types of Passes that have varying lengths of validity.

The COVID-19 Vaccination Pass is currently valid for 365 days after the final dose of the vaccine was administered. 

The COVID-19 PCR Test Pass is valid until midnight on the third day after a test. After your COVID-19 PCR Test Pass expires, a new test is required to retrieve a new Pass.

The COVID-19 Antigen Test Pass is valid for 6 hours from the time of a test. After your COVID-19 Antigen Test Pass expires, a new test is required to retrieve a new Pass.

How do I remove a Pass from the Excelsior Pass Wallet app?

Please review how to remove a Pass in the step-by-step instructional guide that is most relevant for you:

What do I do if I have general questions about Excelsior Pass?

For general questions or technical inquiries about Excelsior Pass, including how to navigate the website or download a Pass, you can fill out the Excelsior Pass support form or reach out to the Excelsior Help Desk at 844-699-7277 from 7 a.m. to 10 p.m. daily. Note that the support team does not have access to any personal health records and will not be able to provide specific details about personal eligibility for a Pass.

How do I submit feedback about the app or pass?

If you have feedback about Excelsior Pass, please share it via our support form.

For Providers

As a provider, what COVID-19 Vaccination data am I responsible for providing?

Providers are responsible for reporting complete and accurate COVID-19 vaccination data to the appropriate data system (CIR for NYC providers, NYSIIS for all other providers) within 24 hours vaccine administration.  All required and critical fields must be completed at the time the data is entered. For more information on data reporting guidelines, please visit this link.

As someone who administers COVID-19 vaccines, what do I do when customers/patients tell me they are having trouble retrieving their Excelsior Pass?

The provider who administered the vaccine is responsible for entering all vaccine data correctly into NYSIIS (or CIR if provider is located in NYC).  If one of your customers/patients is having trouble retrieving their Excelsior Pass, your first action should be to check their information in NYSIIS/CIR (don’t just look in your system/electronic medical record). For more information on what to look for and how to fix data errors, please visit this link.

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