Excelsior Pass Plus: Frequently Asked Questions
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Excelsior Pass Plus Frequently Asked Questions

Please continue reading to find frequently asked questions regarding Excelsior Pass Plus. For frequently asked questions regarding Excelsior Pass, please click the button below.

Excelsior Pass FAQs

 

About Excelsior Pass Plus

What is Excelsior Pass Plus?

Excelsior Pass Plus is a secure, digital copy of your COVID-19 vaccination record or negative test results. 

Your Excelsior Pass Plus provides safe access to your COVID-19 vaccination or test results information. The inclusion of health information enables you to have a verifiable record of your COVID-19 vaccination or negative test result at your fingertips. It includes the same information you would find on your CDC Vaccination Card or paper laboratory test results for record-keeping and/or usage outside of New York State.

Excelsior Pass Plus can be accessed and stored through the NYS Excelsior Pass Wallet app, or through the Excelsior Pass Web Portal and printed. The NYS Excelsior Pass Wallet app can be downloaded at no cost from the Apple App Store and Google Play Store.

Excelsior Pass Plus is currently available in more than 10 languages, including English, Spanish, Chinese (traditional and simplified), Russian, Haitian-Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish.

 

Are there different Excelsior Pass Plus types?

Just like Excelsior Pass, there are currently three Excelsior Pass Plus types:

  • Excelsior Vaccination Pass Plus (available 15 days after the final dose of the vaccine was administered: does not expire)
  • Excelsior PCR Pass Plus (valid until midnight on the third day after a test)
  • Excelsior Antigen Pass Plus (valid for 6 hours from the time of a test)

Retrieving an Excelsior Pass Plus

How do I know if I am eligible to retrieve an Excelsior Vaccination Pass Plus?

You are eligible to retrieve your Excelsior Vaccination Pass Plus if:

  • It has been 15 days or longer since you received the final dose in your vaccine series and you have not tested positive for COVID-19 in the last 10 days; and
    • You have been fully vaccinated in the State of New York OR
    • You are a New York resident who has been fully vaccinated in the state of New Jersey or Vermont.
    • You are a New York resident and your New York State healthcare provider has entered your out-of-state immunization information into the New York State and/or New York City databases.

Please note that you must have received a COVID-19 vaccine authorized by the Food and Drug Administration (FDA) for emergency use in the United States in order to retrieve an Excelsior Vaccination Pass Plus.

 

If I was vaccinated outside of New York State but meet the eligibility requirements for an Excelsior Vaccination Pass Plus, how do I retrieve my Excelsior Vaccination Pass Plus?

For New York State residents who were fully vaccinated outside of New York State, New Jersey or Vermont, your New York healthcare provider must input your vaccination information into the secure New York State and/or New York City immunization databases, and that provider must be administering the COVID-19 vaccine. Please note that when you attempt to retrieve your Excelsior Vaccination Pass Plus from the Excelsior Pass Web Portal, you will need to enter the county where your New York healthcare provider is located, NOT the county where you received your COVID-19 vaccine.

 

How do I know if I am eligible to retrieve an Excelsior PCR Pass Plus?

You are eligible to retrieve your Excelsior PCR Pass Plus if your PCR test was conducted in the State of New York, administered within 3 days of attempting to retrieve your Excelsior PCR Pass Plus, and your results came back negative. An Excelsior PCR Pass Plus is typically available within a few hours of receiving your negative test results from your testing laboratory.

 

How do I know if I am eligible to retrieve an Excelsior Antigen Pass Plus?

You are eligible to retrieve your Excelsior Antigen Pass Plus if your antigen test was conducted in the State of New York, administered within 6 hours of attempting to retrieve your Excelsior Antigen Pass Plus, and your results came back negative. An Excelsior Antigen Pass Plus is typically available within a few hours of receiving your negative test results from your testing laboratory.

 

I have children under 18 years old. Do they need an Excelsior Pass Plus? How can they get an Excelsior Pass Plus?

Anyone who has received a COVID-19 vaccine or negative COVID-19 test results in the State of New York is eligible for an Excelsior Pass Plus, including children under 18 years old. You may retrieve and store Excelsior Pass Plus on behalf of your children.

 

Can I access and retrieve an Excelsior Pass Plus if I am not a New York resident?

You do not have to be a New York resident to retrieve an Excelsior Pass Plus. However, if you are not a New York resident, you must have received a COVID-19 vaccine or negative COVID-19 test results in the State of New York.

 

What information do I need to provide to retrieve my Excelsior Pass Plus?

To retrieve your Excelsior Pass Plus, you will need to provide basic personal information, including your first and last name, date of birth, ZIP code, and phone number. You will also need to verify your information with three "challenge questions", which are unique to you. Excelsior Pass Plus also requires a valid phone number or email for 2-factor authentication, which will enable us to match this information to your health record.

 

How is my Excelsior Pass Plus generated?

Your Excelsior Pass Plus is generated based on data provided by your vaccine administrator or testing laboratory to the secure New York State and/or New York City immunization databases.

Some entities that are not under the regulatory authority of the State of New York (e.g., federal entities, first nations, and jurisdictions outside of the State of New York) may not report into these systems, which may make an Excelsior Pass Plus unavailable at this time.

 

What do I do if I am not able to retrieve an Excelsior Pass Plus?

First, be sure to confirm that you are eligible to retrieve an Excelsior Pass Plus. If you are still having issues after confirming eligibility, please make sure that the information you are entering matches the information (e.g., name, date of birth, and ZIP code) from your CDC Vaccination Card or test results, as you will need to accurately match to retrieve your Excelsior Pass Plus. You will also need to match your phone number or email address to the information associated with your vaccine record or negative test results.

 

I am still unable to retrieve my Excelsior Pass Plus, what should I do?

If you are still unable to retrieve your Excelsior Pass Plus, please submit a record review, and our team will provide you with the steps needed to get the issue fixed. Be sure to describe the problem and correction needed (e.g., first name spelled incorrectly) in the “Describe Your Situation” field.

You are also encouraged to reach out to your vaccine administrator or testing laboratory to ensure they have entered your phone number or email address correctly, as you will need to match that information accurately to retrieve your Excelsior Pass Plus. Please know that per New York State Department of Health (DOH) guidance, all New York State vaccine administrators must submit vaccination data to the secure New York State and/or City immunization databases and have staff available to both review and correct the data they input, if data entry issues are identified.

Using Excelsior Pass Plus

How do I use my Excelsior Pass Plus?

You can present your Excelsior Pass Plus on your smartphone, through the NYS Excelsior Pass Wallet app, or you can print it from the Excelsior Pass Web Portal and present the printed version.

Organizations who accept Excelsior Pass Plus can verify with the NYS Excelsior Pass Scanner app or another SMART Health Card-compliant verifier application.

If you are an adult aged 18+, you will also need to present a photo ID with name and date of birth alongside each unique Excelsior Pass Plus. Adults can hold Excelsior Pass Plus for children under 18 years old.

 

Who can accept my Excelsior Pass Plus?

Your Excelsior Pass Plus may be accepted by participating organizations in New York State seeking proof of vaccination and/or negative test results, and/or entities outside of New York State who may be accepting SMART Health Cards solutions, developed by VCI, which are already in use in states such as California, Louisiana, and Hawaii.

 

What is the SMART Health Cards Framework, developed by VCI?

Excelsior Pass Plus is built using SMART Health Cards Framework and specifications, developed in partnership with VCIVCI is a voluntary coalition of 570 public and private organizations committed to empowering individuals access to a trustworthy and verifiable copy of their vaccination records or lab results in digital or paper form using open, interoperable standards.

Excelsior Pass Plus expands on New York State's commitment to empower individuals with access to a free, trustworthy, privacy-preserving, and verifiable copy of their own vaccination records or lab results in paper or digital form, and supports the harmonization of standards needed for the issuance of verifiable health credentials worldwide - signed clinical data bound to an individual identity.

 

Am I required to use my Excelsior Pass Plus?

No, participation is voluntary. Your Excelsior Pass Plus empowers you to be in control of your health information. Even after retrieving an Excelsior Pass Plus, you decide if, when, or how to use and show it. Where applicable, alternate proof of vaccination and/or negative test results, such as a CDC Vaccination card or paper test results, must also be accepted.

 

How much does it cost to use Excelsior Pass Plus?

Excelsior Pass Plus is free.

 

Can I show more than one type of Pass on the same device?

Yes. You may retrieve, store, or show as many Passes as you may be eligible for. This includes:

  • Excelsior Vaccination Pass
  • Excelsior PCR Pass
  • Excelsior Antigen Pass
  • Excelsior Vaccination Pass Plus
  • Excelsior PCR Pass Plus
  • Excelsior Antigen Pass Plus

 

For more information on Excelsior Pass, please visit the Excelsior Pass FAQs.

 

Can I show Excelsior Pass Plus for more than one individual on the same device?

Yes, multiple Excelsior Pass Plus for adults aged 18+ and children under 18 can be stored on the same device.

 

How long will I have to use my Excelsior Pass Plus? Will it expire?

Your Excelsior Vaccination Pass Plus is a digital copy of your COVID-19 vaccination record. As such, your Excelsior Vaccination Pass Plus has no expiration date.

Your Excelsior PCR Pass Plus is valid until midnight on the third day after a test. After your Excelsior PCR Pass Plus is expires, a new negative test is required to retrieve a new Excelsior PCR Pass Plus.

Your Excelsior Antigen Pass Plus is valid for 6 hours from the time of a test. After your Excelsior Antigen Pass Plus is expires, a new negative test is required to retrieve a new Excelsior Antigen Pass Plus.

 

Can I get a refund if I bought a ticket to an event, but my Excelsior Pass Plus is not valid?

Refund policies are unique to the organization you are visiting. It is recommended that you consult with the organization directly as to their refund policies.

Accessibility

How can I retrieve an Excelsior Pass Plus if I don’t have access to a smartphone?

Participation in Excelsior Pass Plus is voluntary and designed to be inclusive of all New Yorkers, regardless of access to a smartphone. You can easily print your Excelsior Pass Plus via the Excelsior Pass Web Portal.

You can also show alternate proof of COVID-19 vaccination or negative test results, like a paper form, directly at an organization.

 

Is Excelsior Pass Plus available in multiple languages?

Yes. Excelsior Pass Plus and its companion apps are available in more than 10 languages including English, Spanish, Chinese (traditional and simplified), Russian, Haitian Creole, Korean, Bengali, Arabic, Italian, Polish, and Yiddish.

 

Is Excelsior Pass Plus accessible to people who may have hearing or vision impairments?

Yes. The application has gone through thorough accessibility testing to ensure it is easy to use for those who may have hearing or vision impairments.

Policies

What is the difference between a PCR test and an antigen test?

According to the Food and Drug Administration (FDA), PCR tests are molecular tests that detect the virus’ genetic materials, and antigen tests detect specific proteins from the virus. You can read more about testing in the FDA’s Coronavirus Disease 2019 Testing Basics.

 

Where can I get tested for COVID-19?

Testing for COVID-19 is widely available throughout New York State. Individuals who have questions about COVID-19 testing should call the New York State COVID-19 Hotline at 1-888-364-3065 or visit NYS Find A Test Site Near You.

 

If I tested positive for COVID-19 antibodies, can I retrieve an Excelsior Pass Plus?

At this time, Excelsior Pass Plus is only available for COVID-19 vaccination or negative COVID-19 diagnostic test results in accordance with New York State Department of Health (DOH) guidance.

Security and Privacy

Is my data private and secure?

Yes. Your data is private, secure, and only used to retrieve your Excelsior Pass Plus. Your personal data will not be used for sales or marketing purposes or shared with a third party, other than for the sole purpose of validating COVID-19 vaccination or negative test results.

You choose when, if, and how to present your Excelsior Pass Plus. Presenting your Excelsior Pass Plus is just like sharing your CDC Vaccination Card or paper test results.

Your Excelsior Pass Plus contains cryptographic signatures to prove to verifiers that it is a genuine credential issued by New York State and has not been tampered with or altered. You must also present a photo ID with name and date of birth alongside your Excelsior Pass Plus to ensure that you are using an Excelsior Pass Plus that belongs to you.

 

How is my information secured when retrieving an Excelsior Pass Plus?

In addition to entering your first and last name, date of birth, ZIP code, and phone number, you must correctly answer a set of “challenge questions” unique to you (for example, ‘When did you get the most recent dose of your vaccine?’). Answers to the “challenge questions” used to verify your identity will not be stored.

You will also need to enter a randomly generated 6-digit code to obtain your Excelsior Pass Plus. This code will be securely delivered as a text to a cell phone number; a voice message to a landline telephone number; or an email to an email address associated with your COVID-19 vaccination record or negative test results. This additional authentication factor helps to further reduce the opportunity that someone else other than you can obtain your COVID-19 vaccination record or test results.

 

What health information can Excelsior Pass Plus access?

When you receive a COVID-19 vaccine or test in the State of New York, the New York State Department of Health (DOH) receives a copy of your records from your vaccine administrator, provider, or testing laboratory. Using the information you provide, Excelsior Pass Plus searches the New York State Department of Health’s (DOH) records for your COVID-19 vaccination or COVID-19 negative test results and then provides you an Excelsior Pass Plus.

 

Will my personal information be stored in the NYS Excelsior Pass Wallet app?

If you choose to use the NYS Excelsior Pass Wallet app to store your Excelsior Pass Plus, your first name, last name, and date of birth will be stored on your Excelsior Pass Plus. You choose when, if, and how to present your Excelsior Pass Plus.

For an Excelsior Vaccination Pass Plus, data matching the information provided by your CDC Vaccination Card will also be stored. This includes:

  • Date(s) of vaccine dose(s)
  • Vaccine type
  • Vaccination site
  • Lot number

 

For an Excelsior PCR or Antigen Pass Plus, data matching information provided by your test results will also be stored. This includes:

  • Test date and time
  • Test type
  • Test result
  • Testing site
  • LOINC Code
  • Test descriptor

 

Answers to the “challenge questions” used to verify your identity will not be stored.

You may delete an Excelsior Pass Plus at any time.

 

What personal information can a verifier see when they scan my Excelsior Pass Plus?

When a verifier using the NYS Excelsior Pass Scanner app scans your Excelsior Pass Plus, the only personal information they will be able to see is your first name, last name, and date of birth.

 

For an Excelsior Vaccination Pass Plus, a verifier using a different SMART Health Card-compliant verifier application will also be able to see health information, consistent with the information on your CDC Vaccination Card. This includes:

  • Date(s) of vaccine dose(s)
  • Vaccine type
  • Vaccination site
  • Lot number

 

For an Excelsior PCR or Antigen Pass Plus, a verifier using a different SMART Health Card-compliant verifier application will also be able to see health information, consistent with the information on your test results. This includes:

  • Test date and time
  • Test type
  • Test result
  • Testing site
  • LOINC Code
  • Test descriptor

 

Will verifiers scanning my Excelsior Pass Plus be able to save or store my personal information?

Verifiers using the NYS Excelsior Pass Scanner app to scan your Excelsior Pass Plus will not be able to save or store your information.

A verifying party that scans your Excelsior Pass Plus using a SMART Health Card-compliant verifier application other than the NYS Excelsior Pass Scanner app may be able to save or store the information contained in your Excelsior Pass Plus. It is recommended you only share your Excelsior Pass Plus with known and trusted parties. Also, prior to presenting an Excelsior Pass Plus to a verifier for scanning, it is recommended you request and review the verifier’s policy on storing and sharing scanned information. Confirm that it will only be used for the purpose of validating your COVID-19 vaccination or test information at that time, and then immediately deleted.

If you choose to print and use a paper copy of your Excelsior Pass Plus, you should secure and maintain physical control over the printed Excelsior Pass Plus just as you would with your CDC Vaccination Card, test results, or other sensitive documents containing sensitive, personal information.

Your Excelsior Vaccination Pass Plus shows the same information as your CDC vaccination card. Your Excelsior PCR Pass Plus and/or Excelsior Antigen Pass Plus shows the same information as your COVID-19 test results. You can ask verifying organizations that will scan the QR code in your Excelsior Pass Plus how they will use your data or if they will keep it. Only you choose when, if, and how to present your Excelsior Pass Plus.

 

Does Excelsior Pass Plus track my location?

No. Excelsior Pass Plus does not track your location.

 

Will New York State or anyone else be notified if I attempt to retrieve an Excelsior Pass Plus after a positive COVID-19 test result?

No. Excelsior Pass Plus does not share your data with anyone. And, an Excelsior Pass Plus cannot be retrieved if you receive a positive test result.

 

Can I use this app to see if someone else has been fully vaccinated or tested negative for COVID-19?

No. Excelsior Pass Plus is intended for personal use only.

 

Where can I read the Excelsior Pass Plus Privacy Policy?

You can view the Excelsior Pass Plus Privacy Policy by visiting the Excelsior Pass Privacy Webpage.

Technical Support

What are the basic requirements for using Excelsior Pass applications?

Excelsior Pass applications are compatible with smartphones running iOS 13.0+ or Android 7.0+.

If preferred, you may also retrieve your Excelsior Pass Plus via the Excelsior Pass website and print a paper copy.

 

What should I do if my vaccination or test information couldn’t be confirmed?

For an Excelsior Vaccination Pass Plus: Please check that you entered your information exactly as it appears on your CDC Vaccination Card, as you will need to match that information accurately to retrieve your Excelsior Pass Plus. This includes:

  • The county where you received your vaccine (for New Yorkers vaccinated outside of New York State, New Jersey or Vermont, this is the county in which your New York healthcare provider who is entering your information is located).
  • The date you received the last dose of your vaccine series (one dose of Johnson & Johnson/Janssen vaccination series or the second of the two dose Pfizer or Moderna series).
  • The type of vaccine you received.

 

For an Excelsior PCR Pass Plus or Excelsior Antigen Pass Plus:

Please check that you entered your information exactly as it appears on your test results, as you will need to match that information accurately to retrieve your Excelsior Pass Plus. This includes: your first name, last name, the location where you received your test, the date you were tested, and the type of test you received.

A two-factor authentication must be performed to retrieve your Excelsior Pass Plus. In order to perform this, a valid email address or phone number must be on record.

If you still can’t get your Excelsior Pass Plus, you can:

  • Contact your vaccine administrator to confirm your correct information was submitted. All vaccine administrators must have staff dedicated and available to correct these issues. Once a testing laboratory has submitted test result information to the State, it cannot be modified.
  • If you were vaccinated at a city-run site within New York City and require a change to a vaccination record, you can call 311 from within the City or 212-639-9675 from outside New York City or email [email protected]. Additionally, if you are a New York City resident and fully vaccinated but lost your CDC Vaccination Card, you can request a copy of your COVID-19 vaccination record by calling 311.
  • Submit a record review request form. Please note that this form is for vaccination records only, not test result records.
  • Call the Excelsior Pass Help Desk at (844) 699-7277 for general inquiries/to receive support in submitting a record review request to help resolve the issue.

In the meantime, you can always show alternate proof of COVID-19 vaccination or negative test results, like a paper form, directly at an organization.

 

How do I remove an Excelsior Pass Plus from the NYS Excelsior Pass Wallet app?

Please review how to remove an Excelsior Pass Plus in these step-by-step instructional guides:

 

What do I do if I have questions about Excelsior Pass Plus?

For general questions or technical inquiries about Excelsior Pass Plus, including how to navigate the website or retrieve your Excelsior Pass Plus, you can fill out the support form or reach out to the Excelsior Help Desk at 844-699-7277 from 8 a.m. to 8 p.m. EST daily. Note that the support team does not have access to any personal health records and will not be able to provide specific details about personal eligibility for an Excelsior Pass Plus. 

 

How do I submit feedback about the app or Excelsior Pass Plus?

If you have feedback about Excelsior Pass Plus, please share it via our support form.

 

If you are having trouble, please consult one of our helpful, step-by-step instructional guides:

 

If you are still unable to solve your problem, you can always use an alternate form of proof, like a paper form, of your COVID-19 vaccination or negative test results.

For Providers

As a provider, what COVID-19 vaccination data am I responsible for providing?

You are responsible for reporting complete and accurate COVID-19 vaccination data to the appropriate data system (CIR for New York City providers, NYSIIS for all other providers) within 24 hours of vaccine administration. All required and critical fields must be completed at the time the data is entered. For more information on data reporting guidelines, please visit the NYSIIS and CIR Requirements for Providers.

 

As someone who administers COVID-19 vaccines, what do I do when customers/patients tell me they are having trouble retrieving an Excelsior Pass Plus?

The provider who administered the vaccine is responsible for entering all vaccine data correctly into NYSIIS (or CIR if provider is located in New York City). If one of your customers/patients is having trouble retrieving an Excelsior Pass Plus, your first action should be to check their information in NYSIIS/CIR (don’t just look in your system/electronic medical record). For more information on what to look for and how to fix data errors, please visit the Excelsior Pass Fact Sheet for Vaccine Providers.

 

If I am a New York State healthcare provider, can I submit COVID-19 vaccination information for patients who are residents of New York State, but received their vaccine outside of the State?

If you have patients who were vaccinated outside of New York State who can show proof of vaccination, you should enter those patients’ immunization records into the secure New York State and/or New York City immunization databases. You will submit these as historical doses to reflect that you did not administer the dose to the patient. If you are a New York State provider, please visit the NYSIIS and CIR Requirements for Providers for more information on COVID-19 vaccination data entry.

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